Julie Malette, HSA Canada
I recently wrote a blog and left you with the following thoughts and vision:
Imagine you were in hospital and your healthcare team really got and understood you as a person. Now imagine you are a health professional and because of a simple, easy to use tool you had all the information at your finger tips to make someone feel understood, well cared for and well supported when treating them. This is what one-page profiles in health could help us to achieve. To my UK colleagues – I wish you every success in your pledge. To my Canadian friends – what about doing something similar here?!
In a few short weeks, this vision has already started to spread and important initial thinking and planning has begun.
This week, I spent time with four leaders at the North Bay Regional Health Centre to explore how one-page profiles could be used with their staff as well as patients at the hospital. The Centre has 2600 employees and supports approximately 11,189 inpatients and 235,777 outpatients in one calendar year. We had a difficult time containing our excitement about how one-page profiles could help the Centre deliver their vision and mission, support their values and overall organizational strategy. All of this aimed at revolutionizing the way patients and staff are supported. One-page profiles could help patients to have a stronger voice during their stay in hospital or their out-patient appointments and ensure that the patient voice guides the personalization of health services. Patients could also be supported to prepare a one-page profile at discharge to then share with community health services when they leave hospital. In terms of the benefits for staff, the one-page profiles would help them in providing personalized supports to patients but they would also help the hospital in tapping into staff strengths, skills, interests and passions and supporting staff in their important work.
Thank you to our colleagues in the UK who have already introduced one-page profiles into two hospitals and their recent pledge for NHSChangeDay (to support 1000 patients and colleagues working and using health services throughout England to create one-page profiles). This has inspired the North Bay Regional Health Centre to consider introducing and supporting the development and use of one-page profiles at scale across the organization (2600 employees + patients).
The first step taken this week was to support the VP of Mental Health, Addictions and Senior Services, the Director of Psychiatric Rehabilitation and Recovery Program, the Patient Family Partnered Care Coordinator, and the Coordinator of Clinical Practice and Standards to develop their own one-page profiles. They have also made plans on how they will be sharing their profiles at the hospital and are excited about exploring how to strategically move forward at scale.
Although this is still in the very early stages of planning, we are excited about the difference it will make in people’s lives. We will keep you posted on our efforts and learning.